What we do

Direct Marketing

We know how to maximise direct marketing to set you apart from the competition and get fantastic results.

Whether your customers choose to be communicated with via mail or email, we can help with everything from planning and design to production and delivery ensuring your DM campaigns are delivered on time to the highest quality.

Using our data driven marketing expertise, we can help you leverage what you already know about your customers, to strengthen and grow those relationships and begin new ones. 

Technology in this space is constantly evolving, making DM an exciting platform to achieve higher response rates, more revenue and an increased level of two-way customer engagement.

“Since moving our DM to Marketing Impact I have noticed a real improvement in the quality of work being produced… your team works very well with our team and really takes the load off us.”

Customer Marketing Manager, IAG NZ Ltd

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Bulk mail processing

Marketing Impact is one of New Zealand’s largest mail houses by volume. 

Whether you are sending a few hundred units or hundreds of thousands, we have the capacity, flexibility and scale to manage the entire bulk mail process from the receipt of data to mailbox delivery. Our digital laser printers, folding machines, inkjet envelope printers, intelligent barcode inserters, film wrappers and a very experienced hand line team turn the elements of a mailing into a delight in your customer's mailbox.


“Thanks for the superb work you did in taking ownership of our problem, providing a solution and ultimately finishing the job without fuss and on time. Brilliant.”

Project Manager, Elections NZ

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Mail and email working together make a winning combination and we have the expertise and technology to help you maximise on both.

Whether it’s a follow up to a DM mail piece, a teaser to promote online newsletter content or simply a request for feedback on a product or service, email has a valuable place in the customer communication mix. We can also automatically stream your regular essential communications across mail and email, enabling your customers to be communicated with in the way they choose.


“Mi email has revolutionised the way MTA engages with members, providing a platform to produce and deliver dynamic email content specific to the member base, and greatly enhance the user experience. As a direct result MTA members are now opening electronic direct mail in much greater numbers, and more importantly, engaging with the content.”

Marketing Services Manager, Motor Trade Association

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Multi-channel Marketing

As multi-channel delivery experts we understand the power of on and offline channels working together to engage and grow customer relationships.

Whatever the message, we’ll help you select and implement the right delivery channel to achieve your objectives and serve your customer’s needs.

We’ll work alongside you to plan the programme of work or campaign, coordinating all aspects of production and delivery. It could be a mailed direct marketing piece with an email follow-up and online response device or a monthly invoice sent to a customer’s channel of choice.


“Marketing Impact’s multi-channel capacity delivers at every point of our marketing and communications continuum – from strategy and creative, to production and delivery, through to promotion, fulfilment and reporting. A truly unique ’one-stop-shop’ means communications are created, produced and delivered seamlessly.”

Marketing Manager, Rockgas/Contact

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Marketing Logistics

If your organisation has a branch or franchise network and needs to deliver centralised materials that allow for local personalisation, while still maintaining brand consistency, we have developed an online portal solution fit for this purpose.

The modules of capability can be integrated to suit your requirements now and can be added in the future as business requirements change.

The portal capability includes ordering of physical and digital assets, web-to-print for outlet or branch personalisation, DM campaign origination – mail and email, digital asset management and collaborative document proofing.

It offers full reporting of activity, tracking and tracing of orders, cost allocation and numerous payment options.


“Marketing Impact has been helping Spark with our fulfilment communications for years. I don't view them as 'suppliers' so much as part of my extended team.”

Fulfilment Manager, Spark NZ


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Bills & Statements

We transform monthly invoices and statements from an administrative burden to a regular customer engagement tool, delivered via the channel of customer choice. Our solutions will work to reduce operating costs, cost-to-serve and churn – while leveraging revenues, enhancing customer experience and enriching your brand.

Whether it’s simply the secure receipt and output of print ready files or the development of a complete data to template solution, our robust and efficient processing will save you time and money. We print, fold and intelligently insert all under one roof, can include optional personalised inserts and lodge directly with your preferred postal provider.


“When we went to market looking for a supplier to support physical mail and email billing processes from our new SAP system implementation, Marketing Impact was the obvious choice. Their flexibility, innovation and team play throughout the project have been outstanding.”

Group Finance Manager, Fairfax Media

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Compliance communications

Investor communications, elections and other governance type communications offer unique challenges. Distribution timelines are locked down – yet there are often rounds of edits and changes as documents pass through various sets of hands for sign off as even a small error or omission can result in a compliance failure.

Marketing Impact processes more elections per annum than any other mail house. Our agile project management, data management and production capabilities ensure that your governance communications will be in the postal system on time. Every time.

Beyond this we offer proven in-house design and print management teams which simplify the process by reducing the number of suppliers involved - although we are of course happy to work with your existing design and print management providers.

For organisations looking to bring a stronger brand message to their investor communications, our design team can help. And we offer GreenMail™ envelopes so that clients can take positive and highly visible steps towards a healthier planet – one envelope at a time.

Drop us a line


4 Adelaide Road, Mount Cook

Phone: 04 385 6618

Email Sue Darroch


79 Hugo Johnston Drive, Penrose

Phone: 09 571 0084

Email Alan Hard